Given the ever-changing situation related to the Coronavirus, we are committed to providing regular updates here to allow you and your companies to prepare accordingly. We are also committed to the safety of our people, and yours. This is the latest update as of April 6th, 2020. We will update this page each week, or if something changes during the week.
China operations – Our people have been allowed to return to work as of March 4th, and have resumed normal operations Monday-Friday. Please contact us at +86.21.595.800.78 extension 103 or at CustomerServiceChina@superiorgraphite.com for your product needs, or questions.
European operations – We continue to operate our factory and offices with normal working hours Monday-Friday. Where possible, we have people operating remotely. Please contact us at +220.127.116.11.88, or at CustomerServiceEU@superiorgraphite.com for your product needs, or questions.
United States Operations – We continue to operate our factories in Illinois and Kentucky and offices with normal working hours Monday-Friday. In Illinois, there is a shelter-in-place order, however given the definition of Essential Businesses and Operations, we continue to operate our factories, as allowed. All other people are working remotely. Please contact us at +1.800.325.0337, or at CustomerServiceUSA@superiorgraphite.com for your product needs, or questions.
During these times, we ask for your patience, however, if you do not receive an immediate response to your question(s). We will work through them as diligently as possible, however, with many people working remotely, it can lead to certain delays in relaying the information back to you.
Also, we are discouraging any unnecessary/unscheduled visits by our suppliers to any of our offices at this time, in order to keep everyone safe.
Should you have any additional questions, please do not hesitate to contact us.
Stay safe and healthy,
President & CEO