Effective Date: April 20, 2018

Superior Graphite Co. and its affiliates (“Superior Graphite, “we,” “us,” “our”) respect our site visitors’ privacy. This privacy policy details how we collect, use, share, and otherwise process personal information about you. 

Information Collected and How We Use This Information
When you visit our site, we may request personal information from you when you submit information to us by sending an Email via CustomerServiceUSA@SuperiorGraphite.com or by filling out a “contact” form, such as your name, Email address, phone number, mailing address, or any other information you may choose to provide.

We may use this personal information to contact you by mail, Email, or phone to convey information about our solutions or services that we feel may benefit you, and otherwise respond to your inquiries, as well as to maintain and provide the site to you. We may also automatically collect certain usage information, such as your IP address, geographic data, country, browser, and information about your device’s operating system, application version, and language settings.  If you are using a mobile device to access our site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.  We also collect certain information through cookies as detailed below. Your Email and other personal information will not be sold to any third party. 

Sharing Your Information
We may share your personal information with:

  • Service Providers. We may share your personal information with our third-party service providers to allow them to perform support functions on our behalf and under our instruction, such as marketing service providers. These service providers are not permitted to use your personal information for their own purposes.
  • Distributors. We may share your personal information with our distributors, to enable our distributors to provide our solutions or services to you.
  • Legal Obligations and Rights. We may share your personal information when legally compelled or permitted to do so (e.g., legal requirement, legal process, order) or for the protection of our legal rights, property, or safety, or the rights, property, or safety of others, or to defend against legal claims.
  • Business Reorganization. We may share your personal information as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets. We will ask for your consent if required by applicable law.

In accordance with applicable law, we may use and allow third parties to use essential and non-essential cookies, web beacons, and similar technologies (collectively, “Cookies”) on our site.  Cookies are small amounts of information that are stored on your browser, device, or the page you are viewing. Some Cookies are deleted once you close your browser, while other Cookies are retained even after you close your browser so that you can be recognized when you return to a website, and some Cookies may be stored on your device or the page you are viewing.  We may use or allow Cookies for essential and non-essential purposes.

We (including through our service providers) may use Cookies to provide the site and services to you, and gather information about your usage patterns when you navigate the site, in order to enhance your personalized experience, and to understand usage patterns to improve our site.

See below for details on the choices you may have for cookies.

Do-Not Track: At this time, our site is not configured to honor browsers’ “Do Not Track” signals.

Updating, Correcting, and Deleting Personal Information
If you would like to have access to your personal information, have it removed from our systems, or otherwise exercise rights to personal information under applicable law, please send an Email with “Personal Information Request” in the subject line to PersonalInformation@SuperiorGraphite.com. Please note that we may need to retain certain personal information for recordkeeping purposes or for other purposes as required or permitted by applicable law.

Security of Your Personal Information
Although no security measure can guarantee against compromise, we employ and require third-party service providers to employ reasonable technological, physical, and operational security procedures to protect your personal information from loss, misuse, alteration, or unintentional destruction.  We will retain your personal information for the period necessary to fulfil the purposes outlined in this privacy policy and as otherwise needed to comply with applicable law and internal company policies.

International Transfers of Your Personal Information
We may maintain your personal information in locations outside of your home country. We provide appropriate protections for cross-border transfers of your personal information as required by law for international data transfers, including for information transferred from the European Economic Area (“EEA”) to the United States and other non-EEA jurisdictions.

Links to Third Party Websites
This privacy policy only applies to Superior Graphite’s site, and does not apply to websites that you may access via links from our site. Superior Graphite is not responsible for the information collection policies of other websites, for the practices employed by websites linked to or from our website, or for the information or content contained therein. Often, links to other websites are provided solely on the basis that they may contain useful information for our visitors. Visitors are advised to review the privacy policy of other websites.

Updates to this Privacy Policy
Please note that Superior Graphite reviews its privacy practices from time-to-time (e.g., to track technology and/or legal changes), and that these practices are subject to change. To ensure continuing familiarity with the most current version of our privacy policy, please bookmark and periodically review this page, as we will post the updated version of the privacy policy here, and ask for your consent where legally required.

Your Choices
You have the following choices regarding our use and disclosure of your personal information:

Contact Us
If you have questions or comments regarding this Privacy Policy or Superior Graphite’s privacy practices, please contact us at:

Superior Graphite
10 South Riverside Plaza
Chicago, Illinois, USA

Phone: +1 312 599 2999
Fax: +1 312 559 9064
Email: CustomerServiceUSA@SuperiorGraphite.com
Website: www.SuperiorGraphite.com